Support & Help

Need a hand? Check the common questions below, or reach out and we'll get back to you as soon as we can.

Include your order number (if any) and a short description. We typically reply within a day.

Common questions

Are my items and account safe?

Yes - SkinsOutpost never holds your skins. Every trade happens directly between you and the other person on Steam. We only handle the site balance used to pay for purchases.

How does buying work, and what is trade protection?

When you buy, your payment is held safely while the seller sends the item on Steam. Funds stay protected during a short trade-protection window so you are covered against trade reversals - the seller is only paid once it clears.

How do I add funds to my wallet?

Open your Wallet from the account menu and add funds by card. Your buy-credit is credited once the payment confirms, and can be spent on the marketplace.

How do withdrawals work?

You can cash out money you have earned from sales. Set up your payout account once (a quick ID check via Stripe), then withdraw to your bank or debit card. There is a $1.00 minimum and a 2.5% fee, and it arrives in a few business days. Deposited buy-credit is spend-only and cannot be cashed out.

I have a problem with an order or a trade.

Email us with your order number and what went wrong and we'll help sort it out. Don't cancel or reverse a Steam trade before contacting us.